Description

What's the Job?

• Provide basic technical support to corporate employees worldwide, addressing hardware, software, and network issues.
• Research, diagnose, and resolve end-user computing problems efficiently and effectively.
• Create and maintain detailed documentation of customer interactions and troubleshooting steps.
• Assist with remote support activities, including teleconferencing systems and AV presentation equipment.
• Escalate system or network outages promptly to minimize downtime and maintain operational continuity.

What's Needed?

• 2+ years of experience supporting Windows, Mac, and/or Linux operating systems in a corporate environment.
• High school diploma or equivalent; associate degree in Computer Science or related field preferred.
• Experience in helpdesk or desk-side support environments.
• Strong verbal communication skills, capable of explaining technical concepts clearly to non-technical users.
• Ability to work independently and as part of a team, maintaining high standards of quality and productivity

Key Skills

Education

Any Graduate