Description

Provide onsite technical support and hardware management for desktop devices at the Penang location.

Responsibilities

• Manage the full lifecycle of desktop devices, including hardware, software, connectivity, and patch updates.
• Resolve hardware and software incidents, including break-fix services for laptops and desktops.
• Execute IMAC (Install, Move, Add, Change) and deskside support services.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP support and act as the primary site contact for IT-related issues.

Required Skills

• 2-4 years of experience in onsite technical support.
• Proficiency with Windows 10 and Windows 11 operating systems.
• Hands-on experience managing desktop hardware, software, and connectivity.
• Experience using service management tools such as ServiceNow.
• Expertise with EUC tools, remote support tools, MS Office, and Outlook.
• Working knowledge of ITIL processes, specifically Incident, Change, and Problem management.
• Experience managing spare and buffer stock.
• Ability to ensure appropriate desktop image installation.

Preferred Skills

• Understanding of VPN, Lynx, and mobile device support.
• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting macOS devices and tablets.

Key Skills

Education

Any Graduate