Description

Manage IT operations and provide technical support for a diverse hardware and software environment.

This role is on-site.

Responsibilities

• Resolve tiered tickets and escalations via on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms.
• Manage IT inventory, including procurement, asset tracking, and consumables, while contributing to demand planning.
• Collaborate with engineering on audit compliance and oversee vendor engagements to ensure adherence to KPIs and SLAs.
• Document processes for global adoption and manage IT deployments for office build-outs.
• Develop tools and systems to streamline user requests and reduce ticket volume.

Required Skills

• 5+ years of experience in IT support and administration.
• Proven history of administering and troubleshooting Enterprise Windows environments.
• Proficiency in Linux, Android, and iOS platforms.
• Strong troubleshooting and problem-solving abilities.
• Ability to translate technical details into real-world business impacts.
• Experience creating mitigation strategies for resolved technical issues.
• Bachelor's degree or equivalent experience in information systems or a related field.

Preferred Skills

• PowerShell or other scripting and automation skills.
• Experience managing medium to large scale IT projects.
• Experience in a large enterprise environment.

Key Skills

Education

Any gradudate