Description

Manage desktop and local infrastructure support for employees across multiple locations and time zones.

This role is on-site.

Responsibilities

• Manage and respond to IT Helpdesk requests in accordance with established SLAs.
• Own the IT procurement process by coordinating with suppliers, procurement, and finance teams.
• Handle onboarding and offboarding procedures for both local and remote employees.
• Maintain equipment inventory, from initial evaluation and purchasing to maintenance and depreciation.
• Identify ways to reduce service requests through improved user documentation and training.

Required Skills

• 3+ years of hands-on experience in IT Support or Administration.
• Experience working in multi-OS environments including macOS, Windows, and Linux.
• Proficiency with Active Directory, Azure, and GSuite environments.
• Experience supporting audio conference room technologies.
• Practical knowledge of Meraki, Jira, Intune, Jamf, and Slack.
• Strong diagnostic and problem-solving skills.
• Ability to work with auditors to ensure procurement procedures are followed.

Preferred Skills

• ANY GRADUATE education.

Key Skills

Education

ANY GRADUATE