Description

You will provide onsite technical support within an enterprise environment to resolve complex hardware and software issues.

Responsibilities

• Diagnose and troubleshoot issues involving operating systems, applications, network connectivity, basic server operations, and security software.
• Perform in-depth troubleshooting using log analysis, system configuration modifications, and application debugging.
• Manage software and patch distribution using SCCM methodologies.
• Collaborate with L3 support and cross-functional IT teams to resolve escalated technical problems.
• Document all troubleshooting steps, configurations, and resolutions accurately within the ticketing system.

Required Skills

• 3+ years of experience providing onsite support in an enterprise environment.
• Extensive experience with the Microsoft 365 product family.
• Very strong working knowledge of Windows 10 and higher.
• Very strong working knowledge of macOS, including JAMF, JAMF Pro, and Jamf Connect.
• Working knowledge of Active Directory, secure LDAP, and MS ADFS.
• Experience with VPN, Wi-Fi, IP, DNS, and enterprise networking technologies.
• Familiarity with Microsoft Authenticator and Okta Verify for login troubleshooting.
• Knowledge of MDM, MDE, and BitLocker disk encryption.
• Working knowledge of Public Key Infrastructure (PKI) and meeting room configuration.

Key Skills

Education

Any Graduate