Description

You will provide primary IT support to users across a global enterprise environment.

Responsibilities

• Act as the main point of contact for end-user support and maintenance within Windows and Linux environments.
• Diagnose and resolve hardware, software, network, and account-related issues using existing knowledge bases and diagnostic tools.
• Deploy, install, and maintain PCs and software, including managing all adds, moves, and changes.
• Document all service requests and technical resolutions within the call tracking system.
• Create and maintain technical documentation and knowledge base entries to improve support workflows.

Required Skills

• Experience with Windows Workstation and Windows Server administration.
• Proficiency with MS Exchange and Linux systems.
• Strong understanding of PC hardware, desktop operating systems, and network functionality.
• Familiarity with common IP networking technologies and troubleshooting techniques.
• Ability to resolve issues involving workstation connectivity, MS Office, and malware.
• Strong communication and client-facing skills with a focus on follow-through.
• Ability to debug and improve infrastructure installation and configuration scripts in PowerShell and BASH.
• Experience with Linux repository management, system patching, and CLI administration.

Preferred Skills

• One to two years of experience in an IT-related field.
• Experience administering accounts and policies in an Active Directory environment.
• MCSE, LPI, or similar industry-level certifications.

Key Skills

Education

Any Gradute