Description

You will serve as the primary IT support provider for users across the global enterprise.

Responsibilities

• Act as the point of contact for end-users receiving support and maintenance across Windows and Linux systems.
• Diagnose and resolve hardware, software, network, and account issues using knowledge bases and diagnostic tools.
• Deploy, install, and maintain PCs and software, managing all adds, moves, and changes.
• Document all support activities accurately in the call tracking system.
• Create and maintain knowledge base articles as needed.

Required Skills

• 5+ years of experience in IT support or related field.
• Familiarity with IP networking technologies and troubleshooting.
• Experience supporting Windows Workstation, Windows Server, and MS Exchange environments.
• Proficiency in using Active Directory for account and policy administration.
• Experience scripting in PowerShell and Bash.
• Knowledge of Linux administration, including repository management and CLI operations.
• Strong client-facing communication and problem-solving abilities.

Key Skills

Education

Any Graduate