Description

You provide technical support and system administration for core platforms and internal stakeholders.

Responsibilities

• Manage user support, ticketing, procurement, and provisioning tasks.
• Own customer issue escalations by applying technical knowledge of the application stack.
• Document all technical processes and maintain accurate project updates.
• Maintain the asset inventory system and log all hardware and software allocations.
• Collaborate with the ITS team to implement new tools, automation, and process improvements.

Required Skills

• 2+ years of experience administering and maintaining ITSM systems and related tools.
• Experience managing high-volume ticketing systems (4000+ tickets per month).
• Advanced troubleshooting skills for macOS, Windows 10, and Chrome OS.
• Proficiency with SaaS applications including Okta, Google Workspace, Slack, Zoom, and O365.
• Hands-on experience with VPNs and endpoint management via JAMF, Airwatch, or Intune.
• Proven ability to support customer IT needs within a global team across multiple time zones.
• Experience troubleshooting AV/conference room equipment and office network issues.
• Ability to provide support to all levels of staff.

Key Skills

Education

Any Gradute