Description

Manage IT infrastructure, provide Level 2 technical support, and automate productivity solutions.

Responsibilities

• Troubleshoot desktop and laptop environments running Microsoft Windows 10/11.
• Analyze and resolve issues related to LANs, WANs, and Internet connectivity.
• Configure and support O365 applications, including Outlook and MS Teams.
• Manage Active Directory accounts, hardware, software, and patches.
• Maintain IT inventory and resolve tickets using Service Now.

Required Skills

• 5+ years of experience in Helpdesk, IT, or similar technical functions.
• Strong knowledge of Microsoft Windows 10/11 operating systems.
• Proficiency with LANs, WANs, DNS, and DHCP.
• Experience managing Active Directory and O365 applications.
• Hands-on experience with Service Now or similar ticketing tools.
• Ability to work independently in US shifts.
• Strong written and verbal communication skills.

Preferred Skills

• Any Microsoft Certification.
• Experience with hardware and software inventory management.

Key Skills

Education

Any Graduate