Description

Provide technical support for internal users across laptops, mobile devices, and hardware/software assets.

This role is remote.

Responsibilities

• Troubleshoot and resolve technical issues involving software, hardware, and network systems.
• Support internal IT infrastructure hosted both on-premise and in the cloud.
• Collaborate with regional team members to resolve incidents and execute IT projects.
• Manage the hardware and software lifecycle for internal staff.

Required Skills

• 1+ year of practical or relevant IT support experience.
• Experience with Windows and/or MacOS environments.
• Proficiency with Active Directory and Office365.
• Working knowledge of networking fundamentals.
• Experience using incident management tools.
• Strong analytical thinking and problem-solving skills.
• Advanced written and oral English communication skills.

Preferred Skills

• Degree in Computer Science, Cybersecurity, or a related industry field.
• Experience working in Linux environments.
• Knowledge of IAM and WebSSO protocols including SAML, OIDC, and OAuth2.

Key Skills

Education

ANY GRADUATE