IT Support Engineer

You will manage workstation hardware, software, and network configurations to support daily operations.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and network settings.
• Own the user onboarding and offboarding processes.
• Execute systems and network design, documentation, implementation, testing, and administration.
• Implement application upgrades and troubleshoot performance issues.
• Train employees on software and hardware usage and provide ongoing technical support.

Required Skills

• 4-5 years of IT support experience, preferably within a SaaS or software product company.
• Strong experience managing SaaS cloud tools including Microsoft Office 365 and Google.
• Hands-on experience with MDM tools such as Kandji and Microsoft Intune.
• Proficiency in Identity Access Management (IAM), specifically Okta and Microsoft Azure.
• Deep knowledge of operating systems, enterprise backup and recovery, and system performance monitoring.
• Proven troubleshooting, analytical, and problem-solving capabilities.
• Bachelor’s degree in computer hardware/software engineering or Computer Science.
• Project management experience with professional certification such as PMP or Prince2.
• Ability to work across different time zones based on team and client requirements.

Preferred Skills

• Administrative experience with Slack and Zoom.