Description

  •             Provide Level 1 and Level 2 support for CAE applications and engineering software.

•             Support installation, configuration, testing, and maintenance of CAE tools and related software.

•             Troubleshoot application performance, licensing, connectivity, and user access issues.

•             Assist engineering users with software usability, workflows, and technical issues.

•             Coordinate with software vendors and internal teams to resolve complex technical problems.

•             Document known issues, workarounds, and standard operating procedures.                                                                          

 •             Manage incidents, service requests, and problem tickets through the IT Service Management (ITSM) platform.

•             Monitor ticket queues and ensure compliance with Service Level Agreements (SLAs).

•             Prioritize tickets based on business impact and urgency.

•             Provide timely communication and status updates to end users and stakeholders.

•             Escalate unresolved issues to appropriate support teams while maintaining ownership through closure.                                                                                                                                                             

               

Qualification:

•          Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.

•          3+ years of experience in IT support, help desk, application support, or engineering systems support.

•          Experience with ticket management systems such as ServiceNow, Jira Service Management, or similar platforms.

External Skills And Expertise

Skills: • Experience supporting CAE applications such as Ansys, Abaqus, MSC Nastran, HyperWorks, STAR-CCM+, COMSOL, MATLAB, or similar tools.
• Knowledge of HPC clusters, simulation environments, and engineering workflows.
• Experience with software license management (FlexLM/FlexNet or equivalent).
• Familiarity with PLM platforms such as Teamcenter or 3DEXPERIENCE.
• Understanding of cloud-based engineering environments and virtualization technologies.
• ITIL Foundation certification or equivalent.
• Experience with scripting and automation (PowerShell, Python, Bash)

Key Skills

Education

Bachelor's degree