Description

• Providing end-user IT support (deskside and remote) • Handling incident resolution and service requests in line with SLAs • Troubleshooting hardware, software, and network issues • Supporting Windows environments, laptops, desktops, and peripherals • Managing user accounts, access, and basic administration tasks • Coordinating with infra/network/application teams for escalations • Performing IMAC (Install, Move, Add, Change) activities • Maintaining asset inventory and compliance records • Delivering high-quality customer support and documentation Key Skills Expected: • Strong troubleshooting and analytical skills • Experience in enterprise IT support environments • Familiarity with ticketing tools (e.g., ServiceNow) • Good communication and stakeholder handling skills • Flexibility to work in assigned shifts

Key Skills

Education

Any Gradute