Description

Manage hardware, network, and server support while serving as the primary technical escalation point for the IT Support team.

Responsibilities

• Prioritize critical operational tasks across multiple contract manufacturers.
• Maintain and support systems, hardware, networks, and servers.
• Manage direct customer relationships to resolve technical issues.
• Act as the primary escalation point for complex IT Support queries.

Required Skills

• 6+ years of professional, non-internship IT Support experience.
• 3+ years of direct customer relationship management experience.
• Strong understanding of hardware support, including networks and servers.
• Proven ability to manage systems and network infrastructure.
• Ability to handle high-priority operational tasks in a multi-manufacturer environment.
• Bachelor's degree or equivalent graduate level education.

Preferred Skills

• Experience building operational dashboards.
• Ability to perform light automation tasks.

Key Skills

Education

ANY GRADUATE