IT Support Engineer

You will manage desktop and local infrastructure support for employees across multiple locations and time zones.

Responsibilities

• Manage and respond to IT Helpdesk requests in accordance with established SLAs.
• Own the IT procurement process by coordinating with suppliers, procurement, and finance teams.
• Execute onboarding and offboarding processes for both on-site and remote staff.
• Maintain endpoint installations, upgrades, and troubleshooting for MacOS, Windows, and Linux.
• Manage equipment inventory, including purchasing, maintenance, and depreciation tracking.

Required Skills

• 3+ years of hands-on experience in IT Support or Administration.
• Proficiency in multi-OS environments including MacOS, Windows, and Linux.
• Experience with Active Directory, Azure, and GSuite environments.
• Experience supporting audio-visual conference room technologies.
• Familiarity with Meraki, Jira, Intune, Jamf, and Slack.
• Ability to work with auditors to ensure procurement procedure compliance.

Preferred Skills

• Experience developing user training and documentation to reduce service requests.