Description

You will provide desktop and local infrastructure support to employees across multiple locations and time zones.

Responsibilities

• Manage and respond to IT Helpdesk requests in accordance with established SLAs.
• Handle endpoint installations, upgrades, and troubleshooting for MacOS, Windows, and Linux.
• Own the IT procurement process, working with suppliers, procurement, and finance teams while ensuring audit compliance.
• Execute onboarding and offboarding processes for both on-site and remote workers.
• Reduce service request volume through improved user training and documentation.

Required Skills

• 3+ years of hands-on experience in IT Support or Administration.
• Proficiency in multi-OS environments including MacOS, Windows, and Linux.
• Experience with Azure, GSuite, and Active Directory.
• Hands-on experience with Jamf, Intune, and Jira.
• Strong diagnostic and problem-solving skills.
• Experience supporting audio-visual conference room technologies.
• Effective communication and interpersonal skills for proactive customer service.

Preferred Skills

• Experience with Meraki and Slack.

Key Skills

Education

Any Graduate