Description

Provide Level 2 technical support and manage incoming service requests for users in Texas, USA.

Responsibilities

• Resolve Level 2 IT support tickets within defined timeframes.
• Manage and track all incidents using ServiceNow.
• Perform technical troubleshooting to identify and fix system issues.
• Communicate technical solutions clearly to end users.

Required Skills

• 4+ years of experience in IT support roles.
• Proficiency with ServiceNow ticketing systems.
• Hands-on experience with technical troubleshooting.
• Ability to write and execute SQL queries.
• Strong verbal and written communication skills.
• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate