Description

Key responsibilities

• Provide tier 1–2 support, endpoint management and onboarding/offboarding.
• Administer SaaS and cloud identity/access (SSO, MFA) and IT asset management.
• Build automation and scripts to streamline support and provisioning workflows.
• Service Desk lead track: manage queue, SLAs, ticketing operations and a small support team.

Skills

• AWS / cloud admin  •  Scripting (Python)  •  SQL (basic)
• Familiarity with cloud/SaaS administration (incl. AWS), scripting for automation (Python/PowerShell), and basic SQL for reporting and ticket analytics.
• ITSM tooling (ServiceNow, Jira Service Management).
• MDM/endpoint tools (Jamf, Intune).
• Identity platforms (Okta, Google Workspace)

Key Skills

Education

Bachelor's degree