Description

You will manage tier 1–2 support, endpoint lifecycle, and cloud identity administration while leading service desk operations.

This role is remote.

Responsibilities

• Administer SaaS and cloud identity/access including SSO, MFA, and AWS cloud resources.
• Manage endpoint onboarding/offboarding and IT asset lifecycle using MDM tools.
• Build automation scripts to streamline support workflows and provisioning processes.
• Lead service desk operations by managing queues, SLAs, and ticketing analytics.
• Supervise a small support team to ensure timely resolution of incidents.

Required Skills

• 5+ years of experience in IT support or systems administration.
• Proficiency in Python and PowerShell for automation and scripting.
• Experience with AWS cloud administration and SaaS platforms.
• Hands-on knowledge of ServiceNow and Jira Service Management.
• Familiarity with identity platforms such as Okta and Google Workspace.
• Basic SQL skills for reporting and ticket data analysis.
• Bachelor’s degree in a relevant field.

Preferred Skills

• Experience with Jamf or Intune for endpoint management.
• Background in ITSM tooling and process improvement.

Key Skills

Education

Bachelor's degree