Description

You provide technical assistance and hardware support for end users across multiple channels.

This role is on-site.

Responsibilities

• Act as the primary point of contact for technical assistance via phone, chat, in-person, and service tickets.
• Troubleshoot and support laptops, desktops, printers, firewalls, switches, access points, and peripherals.
• Image and deploy workstations and laptops to end users.
• Manage ticket triage, escalation, and follow-up to resolve hardware and software issues.
• Maintain conference room AV equipment and provide voice telecommunications support.

Required Skills

• 5+ years of experience in IT support roles.
• Proficiency with Active Directory, Office 365, and Windows 7/10.
• Hands-on experience with desktops, printers, firewalls, switches, and access points.
• Knowledge of networking protocols, wireless protocols, TCP/IP, and IPSec VPN configuration.
• Experience with ITSM processes and ticket management.
• Ability to support C-Level executives and maintain professional communication.
• Strong diagnostic and problem-solving skills for hardware and software.
• Degree in Information Technology or equivalent IT certification.

Preferred Skills

• Experience providing SmartHand services for plant production software, hardware, and peripherals.
• Ability to document troubleshooting steps and maintain knowledge base articles.

Key Skills

Education

Any Graduate