Description

You will own the delivery of daily L1/L2 IT support across PCs, peripherals, networking, servers, and manufacturing devices.

Responsibilities

• Troubleshoot and resolve incidents and requests using ServiceNow within a follow-the-sun support model.
• Perform root cause analysis on recurring or complex IT issues.
• Install, migrate, configure, and maintain end-user systems, applications, and data.
• Support manufacturing IT devices including label printers and handheld WiFi scanners.
• Escalate unresolved Major Incidents to Infrastructure/Site Management teams.

Required Skills

• 3–5 years of experience in IT Deskside Support or Systems Analyst roles.
• Working knowledge of Windows 10/11 and Office 365 (Enterprise).
• Proficiency with networking fundamentals: TCP/IP, DHCP, VLANs, and diagnostics.
• Experience with server configuration and iLO setup.
• Familiarity with mobile device support (Android, iOS) and Intune.
• Experience managing Azure AD and Identity & MFA.
• Ability to use ServiceNow for Incident & Request Management.
• Bachelor’s degree or equivalent practical experience.

Key Skills

Education

Bachelor's degree