Description

You will provide advanced technical support to end-users across phone, email, and chat.

This role is remote.

Responsibilities

• Manage incident tickets and troubleshoot hardware and software issues to ensure timely resolution.
• Assist with hardware and software installation, configuration, and updates.
• Collaborate with internal teams and third-party vendors on system upgrades and security enhancements.
• Maintain accurate records of support activities and build knowledge base articles.

Required Skills

• 3-5 years of experience in IT support, systems analysis, or related fields.
• Advanced knowledge of Windows OS.
• Experience with Networking, including VPN and Wi-Fi configurations.
• Strong troubleshooting skills for both hardware and software issues.
• Experience with IT security compliance and disaster recovery procedures.
• Familiarity with ticketing systems and service desk SLAs.

Key Skills

Education

Any Graduate