Description

You will provide technical assistance and hardware/software support for workstations, desktop applications, and scanning equipment.

Responsibilities

• Resolve technology-oriented issues escalated via ServiceNow ticket queues.
• Troubleshoot user account access and manage access requests for new hires.
• Perform diagnostics, installation, and repairs on B&W, color, and multifunctional devices.
• Conduct time trials on application latency and slowdowns to support level 2 testing.
• Collaborate with level 2 technical support groups to resolve complex application system issues.
• Manage territory, parts inventory, and customer relationships within an assigned geographic area.

Required Skills

• 5+ years of related technical experience.
• Strong working knowledge of electro-mechanical devices.
• Proficiency with MS-Office and general workstation/desktop application support.
• Experience performing IP address setup and printer driver installations.
• Ability to handle full workloads in standalone and networked environments.
• Valid state driver’s license and required auto insurance for business travel.
• Technical specialist capabilities beyond basic office software proficiency.

Preferred Skills

• Familiarity with AWS workspaces or virtual machines.
• Programming or scripting experience in Python, C++, Java, or JavaScript.
• Formal MIS degree or Technical Service Desk experience.

Key Skills

Education

Any Graduate