Description

You serve as the technical liaison between division staff and the Office of Information Technology, resolving hardware and software issues while managing inventory and service desk operations.

This role is on-site.

Responsibilities

• Investigate, evaluate, and resolve service requests, escalating to OIT staff when necessary.
• Monitor service desk reports, negotiate completion dates, and ensure follow-through on technical issues.
• Manage hardware and phone inventory, including warranty tracking, replacement schedules, and software renewals.
• Coordinate equipment purchases, rollouts, and reimaging processes for new hires and vacancies.
• Collaborate with the Business Technology Team to expand user functionality and develop division-level solutions.

Required Skills

• Two years of professional experience in a related occupational field, or a Bachelor's degree in a related field.
• Proven ability to interface with business users to resolve technical problems.
• Experience monitoring service desk reports and managing ticket lifecycles.
• Knowledge of 5S methodologies.
• Ability to manage and maintain hardware and software inventory.
• Proven ability to coordinate equipment rollouts and replacement schedules.

Preferred Skills

• Experience working within a structured IT service management environment.

Key Skills

Education

Any Graduate