Description

Act as the technical liaison between division staff and the Office of Information Technology to resolve hardware and software support needs.

Responsibilities

• Investigate, evaluate, and resolve service requests or escalate issues to OIT staff.
• Monitor service desk tickets, negotiate completion dates, and ensure technical follow-through.
• Manage hardware and software lifecycles, including inventory maintenance and renewal tracking.
• Coordinate equipment purchases, rollouts, and reimaging processes for new hires and vacancies.
• Expand user functionality and develop division-specific solutions within the Business Technology Team.

Required Skills

• 5+ years of professional experience in an occupational IT field.
• Experience managing hardware and software inventory and warranty information.
• Ability to monitor and manage service desk ticketing systems and service level agreements.
• Experience coordinating equipment rollouts and replacement schedules.
• Knowledge of hardware reimaging and surplus processes.
• Capability to serve as a technical liaison between business units and centralized IT departments.
• Experience working within a Business Technology Team structure.

Key Skills

Education

Any Graduate