Description

Manage technical infrastructure and incident response within a 24x7 operational environment.

Responsibilities

• Manage incident management processes and coordinate critical or crisis situations.
• Monitor system health using Zabbix, Grafana, Kibana, and alarm monitoring tools.
• Perform database administration tasks including starting, stopping, and OEM management for Oracle, MongoDB, and Sybase.
• Debug errors and analyze Weblogic server performance through thread dumps and data source management.
• Execute shell scripting for basic debugging and system automation.

Required Skills

• 5+ years of IT support experience.
• Proficiency with Windows Server and UNIX (managing commands, memory, and processes).
• Hands-on experience with Oracle, MongoDB, and Sybase databases.
• Knowledge of networking protocols including RCP, TCP, UDP, and HTTPS.
• Experience with Weblogic server management.
• Proficiency in Shell Scripting and basic debugging.
• Experience with Salesforce and HP-ALM.
• Familiarity with job schedulers and monitoring tools like Zabbix, Grafana, and Kibana.
• Understanding of video protocols such as live, VOD, DTP, and adaptive streaming.

Preferred Skills

• Knowledge of Cloud technologies, VMware, and Hyper-V.

Key Skills

Education

Any Graduate