Description

You will provide technical support and manage information systems for end-users via phone, remote tools, and on-site visits.

Responsibilities

• Troubleshoot end-user issues involving hardware, software, networking, phone systems, and audio/visual equipment.
• Install, configure, and maintain laptops, desktops, printers, scanners, cell phones, and network peripherals.
• Manage user equipment inventory and ensure all assets are operational and up-to-date.
• Analyze and design software modifications to meet user requirements and create technical support documentation.
• Assist users with information security, privacy queries, and mobile device management.

Required Skills

• 1+ years of experience installing and supporting network infrastructure, including servers, workstations, switches, and routers.
• Proficiency with Windows 10, MS Office 365, and Microsoft Office 2010.
• Hands-on experience with Active Directory, SCCM, and GPOs.
• Experience with Azure and Enterprise anti-virus solutions.
• Knowledge of imaging laptop computers (20H2, 21H2) and Cisco networks.
• Ability to manage iOS and Android devices via Mobile Device Management.
• Experience using Helpdesk ticketing systems to manage and prioritize incident resolution.
• Technical knowledge of VoIP systems, cabling, and enterprise encryption solutions.

Key Skills

Education

Any Graduate