Description

You will manage user accounts, troubleshoot hardware and software issues, and ensure system reliability for end users.

This role is hybrid.

Responsibilities

• Manage Active Directory tasks, including creating and terminating user accounts.
• Provide end-user support for hardware, software, VPN connections, and printers.
• Install, configure, and image computers while deploying necessary updates.
• Troubleshoot issues across PCs, printers, and user applications.
• Manage and resolve support tickets while documenting resolutions.

Required Skills

• 3–5 years of experience in IT Support, Helpdesk, or Desktop Support roles.
• Proficiency in Active Directory for account management.
• Strong knowledge of Windows OS and MS Office.
• Experience troubleshooting VPN, PC, and printer issues.
• Familiarity with ticketing systems and issue tracking tools.
• Basic understanding of LAN/WAN networking concepts.
• Excellent problem-solving and customer service skills.

Key Skills

Education

Bachelor's degree