Description

Provide technical assistance to end users, manage accounts, and ensure computer systems and applications run correctly.

This role is hybrid.

Responsibilities

• Manage Active Directory tasks, including creating and terminating user accounts.
• Provide end-user support for hardware, software, VPN, and printers.
• Install and configure computers, imaging systems, and deploy updates.
• Troubleshoot issues with PCs, printers, VPNs, and user applications.
• Manage and resolve support tickets while documenting technical procedures.

Required Skills

• 3–5 years of experience in IT Support, Helpdesk, or Desktop Support.
• Proficiency in Active Directory for account management.
• Strong knowledge of Windows OS and MS Office.
• Experience troubleshooting VPN, PC, and printer issues.
• Familiarity with ticketing systems and issue tracking tools.
• Basic understanding of networking concepts (LAN/WAN).
• Excellent problem-solving and customer service skills.

Key Skills

Education

Any Graduate