Description

You will provide technical support and manage business applications across the organization.

Responsibilities

• Deliver first and second-level support for laptops, desktops, mobile devices, and peripherals.
• Troubleshoot Windows/MacOS, networking, and Microsoft 365 issues.
• Manage user access, permissions, and workflows in ERP and CRM systems.
• Extract data and build basic operational reports using built-in tools.
• Maintain user accounts in AD/Azure AD and manage device deployment via Intune.

Required Skills

• 5+ years of experience in IT support or service desk roles.
• Strong troubleshooting skills for hardware, operating systems, and networks.
• Experience supporting ERP and CRM systems (e.g., Microsoft Dynamics, SAP).
• Ability to extract data and create reports from ERP systems.
• Proficiency with AD, Azure AD, and Intune for identity and device management.
• Familiarity with ticketing systems and IT support processes.
• Strong communication and customer-service orientation.

Preferred Skills

• Basic knowledge of SQL queries, Power BI, or Excel PivotTables.
• Understanding of business processes in finance, supply chain, or operations.

Key Skills

Education

Any Graduate