Description

You will provide technical support and hardware/software services to state employees and internal customers on-site in Atlanta.

Responsibilities

• Troubleshoot hardware, software, SSL VPN, network drive access, and network outages via phone and remote tools.
• Coordinate software installations, patching, and upgrades on PCs and VDIs.
• Manage network accounts through Active Directory and perform weekly and quarterly access reviews.
• Coordinate vulnerability identification and remediation on VDIs and end-user devices.
• Manage Mobile Device Management updates and oversee Audio/Visual equipment in conference rooms.
• Submit ServiceNow requests for onboarding, offboarding, and hardware installations.
• Support AWS VDI Workspaces by coordinating system maintenance with service providers.

Required Skills

• Experience troubleshooting AWS, hardware, software, and SSL VPN.
• Ability to resolve issues related to suspicious emails, network drive access, and network outages.
• Proficiency with MS Office 365 Suite.
• Experience using ConnectWise Connect and Microsoft Teams for remote technical assistance.
• Experience managing network accounts via Active Directory.
• Ability to lift and bend to move monitors, laptops, and other equipment.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills.

Key Skills

Education

Any Graduate