IT Support Specialist

You will provide first-tier GIS technical support and serve as a primary liaison for customer needs.

Responsibilities

• Validate the operation of virtual ArcGIS Desktop environments and enterprise GIS applications.
• Escalate technical issues and coordinate with IT staff or Esri support to resolve problems.
• Instruct customers on using Esri ArcGIS solutions and supported applications to improve productivity.
• Assist with GIS upgrades, technical projects, and provide on-call support as required.
• Develop and maintain system documentation, training materials, and GIS User Group resources.

Required Skills

• 5+ years of technical support experience.
• Esri ArcGIS Desktop.
• ArcGIS mobile applications.
• Esri Geodatabases.
• Experience with enterprise GIS application troubleshooting.
• Ability to develop and update technical documentation.
• Any Graduate degree.