Description

You will maintain scalable cloud environments, troubleshoot end-user hardware and software issues, and manage ServiceNow ticket queues to ensure operational continuity.

This role is on-site.

Responsibilities

• Design, build, and maintain internal cloud applications and infrastructure using AWS and Terraform.
• Troubleshoot and support PC, laptop (Win 10/11), printers, Chromeboxes, and local network hardware.
• Monitor ServiceNow ticket queues, respond timely, and escalate when necessary.
• Identify opportunities to digitize common tasks and improve operational efficiency.
• Resolve TCP/IP network issues and support video conferencing and A/V equipment.

Required Skills

• 3+ years of IT support and management experience.
• Experience with automation and provisioning tools like AWS CLI and Terraform.
• Proficiency with ServiceNow for ticket management and support.
• Strong understanding of TCP/IP networking and troubleshooting.
• Ability to diagnose and repair desktop hardware, OS, and application software.
• Bachelor’s degree in Computer Science, Software Engineering, or related field.

Preferred Skills

• Professional certification (A+, Network+, Cloud+ or equivalent).
• Experience with lobby management software or DDS applications.

Key Skills

Education

Bachelor's degree