Description

You will own the technical support lifecycle for end-users, ensuring system stability and rapid issue resolution.

Responsibilities

• Diagnose and resolve hardware, software, and network issues to minimize downtime.
• Install, configure, and maintain computer systems, peripherals, and software services.
• Manage user accounts, access permissions, and data security compliance.
• Respond to support tickets via email and phone, documenting all resolutions accurately.
• Monitor network stability and implement system or security upgrades.

Required Skills

• 4+ years of experience in helpdesk or technical support roles.
• Proficiency with Windows, Linux, and Mac OS environments.
• Experience maintaining network servers, associated hardware, and software services.
• Ability to deploy and set up computers, printers, and mobile devices.
• Strong problem-solving skills and attention to detail.
• Bachelor’s Degree in Computer Science, Engineering, or a related field.

Preferred Skills

• Experience with ticketing systems and remote support tools.
• Knowledge of basic networking protocols and troubleshooting.

Key Skills

Education

Bachelor’s Degree