Description

What's the Job?

• Install and support hardware and software applications on network peripherals, Microsoft servers, and PC and Mac environments.
• Provide advanced technical support at the network level, including WAN/LAN connectivity, routers, firewalls, and security.
• Support onsite and remote installation and ongoing support for hardware and software solutions for clients.
• Deliver Windows and Mac OS printing support, including print driver setup following best practices.
• Document work performed in tickets and create configurations in the PSA and other documentation systems.

What's Needed?

• Strong understanding of how servers, PC and Mac, firewalls, switches, and routers function on a network.
• Experience providing technical support with integrity and discretion when handling confidential and sensitive information.
• Excellent attention to detail, problem-solving ability, and the ability to take ownership of responsibilities.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint, plus strong written and verbal communication skills.
• Valid driver license and good driving record for regional field travel to client sites

Key Skills

Education

Any Graduate