Description

You provide second-tier IT support for end users in Clayton, MO, managing incidents, requests, and access rights.

This role is on-site.

Responsibilities

• Diagnose and resolve technical issues for PCs, peripherals, mobile devices, and office applications.
• Manage incident, request, change, and knowledge management processes.
• Handle hardware lifecycles, including ordering, delivery, collection, and RMA follow-up for defective equipment.
• Coordinate fleet replacements and roll-outs for laptops and desktops.
• Troubleshoot network connectivity and resolve service disruptions to meet SLA agreements.

Required Skills

• 5+ years of experience in IT support or service desk roles.
• Proficiency with Microsoft Windows 10 and MS Office products (2013 and later).
• Experience with enterprise ticketing systems; ServiceNow knowledge is a plus.
• Strong understanding of network concepts and connectivity troubleshooting.
• Ability to work independently and collaborate effectively with other service organizations.
• Excellent customer service skills.
• Dutch language proficiency.

Key Skills

Education

Any Gradute