Description

You will provide technical assistance and manage hardware, software, and network-related issues for end-users.

This role is on-site.

Responsibilities

• Resolve hardware, software, and network issues through a ticketing system.
• Install, configure, and maintain laptops, desktops, and operating systems including Windows, Linux, and Mac.
• Troubleshoot MS Office, G-Suite, Outlook, Crowdstrike, and printer configurations.
• Manage VPNs, content filtering tools, and endpoint security software like Crowdstrike and DLP.
• Run diagnostic tools to identify root causes and implement corrective actions.

Required Skills

• 2–3 years of experience in IT support, helpdesk, or service desk operations.
• Hands-on experience with Windows, Linux, and Mac environments.
• Proficiency with Windows Server and Linux.
• Understanding of networking fundamentals including TCP/IP, drive mapping, and data sharing.
• Experience with Fortinet firewall, Crowdstrike, Ivanti, BitLocker, and DLP solutions.
• Familiarity with ticketing systems and monitoring tools.
• Knowledge of ITIL framework and service delivery best practices.
• Ability to work rotating shifts, including nights and weekends.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Preferred Skills

• A+, N+, or relevant hardware/networking certifications.

Key Skills

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field