IT Support Specialist III

You will provide technical support and maintain daily IT operations for the Office of the Governor and Administration in Richmond, VA.

Responsibilities

• Support technical infrastructure including workstations, data networks, voice networks, and server file management.
• Manage hardware and software for the Administration Cabinet, Office of the Governor, and Lieutenant Governor.
• Oversee incidents, service requests, and account administration.
• Maintain vendor wireless hardware components and network printers across multiple locations.
• Execute technology projects involving phones, laptops, and light networking.

Required Skills

• 5+ years of experience in customer service and strong communication.
• 5+ years of experience in iPhone support and networking fundamentals.
• 5+ years of experience troubleshooting complex technical problems.
• 4+ years of experience managing databases and networks.
• 4+ years of experience in organizational tasks.
• 3+ years of experience in Mac support.
• Ability to work onsite in downtown Richmond, VA, daily from 9:30am to 6:00pm.
• Must maintain a professional dress code.