Description

You will provide advanced technical support for hardware, software, and network systems in a high-touch environment.

This role is on-site.

Responsibilities

• Troubleshoot and repair PC, Mac, notebook, and peripheral hardware including printers and mobile devices.
• Manage user accounts, security rights, and system groups within Active Directory and Azure AD.
• Deploy, upgrade, and configure Windows 10/11 and macOS environments using SCCM or manual methods.
• Document all technical work, new fixes, and procedures via ServiceNow tickets.
• Coach and mentor junior technical staff while providing walk-up support at the Tech Bar.

Required Skills

• 8+ years of experience in IT support or a related technical field.
• Advanced proficiency with Windows 10/11, macOS, and Microsoft 365 (OneDrive, SharePoint, Teams).
• Hands-on experience with Active Directory and Azure AD administration.
• Strong network troubleshooting skills and GPO troubleshooting using logs and command line.
• Experience managing and troubleshooting iPhones and iPads.
• Proficiency with ServiceNow for ticketing and asset management workflows.
• Ability to support C-level executives and meet SLA/KPI requirements.

Preferred Skills

• CompTIA A+, Network+, Cloud+, or Microsoft 365 Fundamentals certifications.
• Experience with SCCM, Intune, and ITIL Foundation processes.

Key Skills

Education

Any Graduate