Description

Provide advanced technical support and application troubleshooting across multiple locations. Own ITIL processes including change and problem management. Troubleshoot Java and API-based applications using Splunk, Dynatrace, Catchpoint, and Extrahop. Utilize JIRA and Confluence for incident tracking and documentation.

Responsibilities

• Manage ITIL change and problem management processes.
• Troubleshoot Java and API-based application issues.
• Monitor system health using Splunk and Dynatrace.
• Track incidents and tasks via JIRA and Confluence.
• Perform root cause analysis for complex technical problems.

Required Skills

• 5+ years of experience in IT support or systems administration.
• Proficiency with Linux Operating Systems.
• Experience with WebSphere Application Server.
• Unix Shell Scripting capabilities.
• Hands-on experience with Splunk and Dynatrace.
• Familiarity with Catchpoint, Extrahop, and Visor.
• Master’s degree in Computer Science or a related field, or a Bachelor’s degree with 5+ years of experience.

Key Skills

Education

Master’s degree