Description

Provide advanced technical support and application troubleshooting across multiple locations, owning ITIL change and problem management processes.

This role is on-site.

Responsibilities

• Troubleshoot Java and API-based applications using Splunk, Dynatrace, Catchpoint, and Extrahop.
• Manage ITIL change and problem management workflows.
• Monitor system health and performance metrics.
• Perform root cause analysis for complex technical issues.
• Track incidents and maintain documentation in JIRA and Confluence.

Required Skills

• 5+ years of experience in IT support or systems administration.
• Proficiency with Linux Operating Systems.
• Experience with WebSphere Application Server.
• Unix Shell Scripting capabilities.
• Hands-on experience with Splunk and Dynatrace.
• Familiarity with Catchpoint, Extrahop, and Visor.

Preferred Skills

• Master’s degree in Computer Science or a related field, or a Bachelor’s degree with 5+ years of experience.

Key Skills

Education

Master’s degree