Description

You will provide technical support to ensure seamless and secure IT operations for the organization.

Responsibilities

  • Resolve complex hardware, software, and networking issues across multiple platforms.
  • Manage user accounts, permissions, and access rights across supported systems.
  • Administer and optimize SaaS infrastructure and support tools.
  • Document support workflows and maintain knowledge base articles.
  • Onboard and offboard employees, vendors, and contractors.

Required Skills

  • 3+ years of experience in technical support or customer service supporting macOS.
  • 3+ years in first and second level support for SSO (Okta), GSuite, Slack, MDM (Kanji/Jamf), Zoom, Palo Alto Networks, Global Protect.
  • Familiarity with macOS, Windows, Linux, iOS, and Android devices.
  • Ability to administer Okta and G-Suite for day-to-day operations.
  • Experience working with SSO Systems like Okta, OneLogin.
  • Ability to perform root cause analysis and resolve complex access and network issues independently.
  • Proficiency with ticketing systems such as Jira Service Management.
  • Exceptional communication skills to interact with users at all business levels.

Key Skills
Education

Any Graduate

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