Description

You will own the technical support lifecycle, resolving complex hardware, software, and networking issues to ensure seamless IT operations.

This role is on-site.

Responsibilities

• Resolve complex hardware, software, and networking issues across macOS, Windows, Linux, iOS, and Android platforms.
• Administer and optimize SaaS infrastructure, including Okta, GSuite, Slack, and Zoom.
• Manage user accounts, permissions, and access rights, including onboarding and offboarding employees and contractors.
• Document support workflows and maintain knowledge base articles to improve self-service capabilities.
• Perform root cause analysis and independently resolve complex access and network issues.

Required Skills

• 3+ years of experience in technical support or customer service supporting macOS environments.
• 3+ years in first and second level support for SSO (Okta), GSuite, Slack, MDM (Kanji/Jamf), Zoom, and Palo Alto Networks.
• Proficiency with ticketing systems such as Jira Service Management.
• Ability to administer Okta and G-Suite for day-to-day operations.
• Familiarity with Windows, Linux, iOS, and Android devices.
• Experience working with SSO systems like Okta or OneLogin.
• Exceptional communication skills to interact with users at all business levels.

Key Skills

Education

Any Graduate