Description

Provide front-line technical support for diverse IT environments and end-user devices.

This role is on-site.

Responsibilities

• Deliver Tier 1 IT support and escalate complex issues to Tier 2.
• Troubleshoot hardware, software, and basic networking problems.
• Manage incidents and service requests using ticketing systems.
• Install, configure, and maintain end-user devices, including OS image deployment.
• Support Windows environments, meeting room technology, and basic infrastructure.

Required Skills

• Minimum 5 years of experience in front-line IT support (Tier 1).
• Practical experience with ticketing systems such as SysAid or ServiceNow.
• Strong hardware troubleshooting and deep technical diagnostic skills.
• Extensive knowledge of Windows operating systems.
• Basic networking knowledge (Layer 2/3), including IP addressing and subnetting.
• Experience with image deployment, preferably using SCCM and PXE.
• Basic knowledge of servers and virtualization, specifically VMware.

Preferred Skills

• Experience with Linux operating systems.
• Familiarity with the Priority ERP system.

Key Skills

Education

Any Graduate