Description

You will provide technical support and system administration for our core platforms and global workforce.

Responsibilities

• Own user support, ticketing, procurement, and provisioning workflows.
• Resolve customer issue escalations by applying technical knowledge across our application stack.
• Document all internal processes and maintain accurate project updates.
• Collaborate with the ITS team to implement new tools, automation, and process improvements.
• Manage the asset inventory system and log all hardware and software allocations.

Required Skills

• 2+ years of experience administering and maintaining ITSM systems and related tools.
• Experience managing high-volume ticketing systems (4,000+ tickets per month).
• Advanced troubleshooting skills for macOS, Windows 10, and Chrome OS.
• Proficiency with SaaS applications including Okta, Google Workspace, Slack, Zoom, and O365.
• Hands-on experience with VPNs and endpoint management via JAMF, AirWatch, or InTune.
• Proven ability to support a global team across multiple regions and time zones.
• Technical expertise in troubleshooting AV, conference room hardware, and office network issues.
• Experience providing support to all levels of staff within an organization.

Preferred Skills

• Experience implementing automation to reduce ticket volume and closure times.

Key Skills

Education

Any Gradute