Description

You will manage end-user support and endpoint administration for corporate environments, including executive-level staff.

This role is on-site.

Responsibilities

• Take ownership of IT issues from start to resolution, ensuring timely service.
• Manage, maintain, and support endpoint devices through Microsoft Intune, including provisioning and policy management.
• Troubleshoot and resolve hardware, software, and network issues while maintaining high customer satisfaction.
• Manage incidents, requests, and tasks within ServiceNow, meeting defined SLAs.
• Collaborate with IT teams on infrastructure projects and system upgrades.

Required Skills

• 5+ years of experience in IT support or desktop engineering roles.
• Hands-on experience managing Microsoft Intune environments.
• Strong understanding of Microsoft 365 administration and end-user support.
• Proficiency with ServiceNow or similar ITSM platforms.
• Ability to work independently in a fast-paced setting.
• Associate degree in IT or equivalent professional experience.

Key Skills

Education

Any Graduate