Description

Job Description:

• Responding to helpdesk tickets in a large enterprise environment
• Will procure and issue mobile phones to employees.
• Supporting and troubleshooting cellular devices, tablets, and laptops.
• Enroll each mobile device into an MDM solution.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Perform audits related to mobile devices such as no usage, hardware inventory, etc.
• Participate in afterhours/weekends on call rotation

JOB REQUIREMENTS

• Experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience
• Mobile device support knowledge.
• Experience with Remedy helpdesk software
• Experience with Microsoft Intune
• Experience providing technical support for mobile applications in a network environment.
• Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc.
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the systems specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• The successful candidate must pass a Federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver’s license with a clean record

Key Skills

Education

Any Graduate