Description

You will provide technical support for internal and external customers via telephone and chat.

This role is hybrid.

Responsibilities

• Resolve technical problems involving computer hardware, software, network, and telecommunications systems.
• Diagnose and isolate issues by analyzing historical database records.
• Maintain and update technical tracking databases and records.
• Alert management to recurring technical problems and identified patterns.
• Route complex calls to specific product line specialists when necessary.

Required Skills

• 5+ years of experience providing technical support over the telephone or chat.
• Proficiency troubleshooting Windows client operating systems.
• Hands-on experience supporting MS Office products and O365.
• Experience supporting VPN applications.
• Background in Desktop Technician or Help Desk environments.
• Ability to support various business and engineering applications.
• Experience working in a remote capacity.
• Availability to work all shifts, including 1st, 2nd, and 3rd shifts with rotating weekends.

Preferred Skills

• CompTIA certification.

Key Skills

Education

Any Graduate