Description

You will provide technical support for PC, network, and server hardware alongside software applications. You will troubleshoot issues, evaluate products, and deploy end-user devices.

Responsibilities

• Support PC, network, and server hardware and software applications including Lotus Notes, MS Outlook, MS Office, and Virtual Desktop.
• Troubleshoot, evaluate, and deploy various end-user devices and applications.
• Test and evaluate new desktop packages and implement prototypes.
• Support mobile device setup, deployment, and troubleshooting.
• Monitor on-site IS systems including backups, UPS, and server/network equipment while providing remote support.

Required Skills

• Working knowledge of Lotus Notes.
• Proficiency with MS Outlook and MS Office.
• Experience with Virtual Desktop environments.
• Familiarity with Cisco Network Hardware.
• Knowledge of LanDesk technologies.
• Ability to troubleshoot and adapt to changing environments.
• Strong customer service skills with the ability to work independently.

Preferred Skills

• Associates or Technical school degree.
• 1-2 years of experience providing IS support.

Key Skills

Education

Any Graduate