Description

You will provide direct support for PC, network, and server hardware, along with key software applications including Lotus Notes, MS Outlook, MS Office, and Virtual Desktop environments.

Responsibilities

• Troubleshoot and resolve issues with end-user devices, applications, and Cisco network hardware.
• Assist in the evaluation, deployment, and implementation of new desktop packages and prototypes.
• Manage mobile device setup, deployment, and ongoing troubleshooting.
• Monitor on-site IS systems, including backups, UPS units, and server/network equipment.
• Provide remote support and maintain outstanding customer service standards.

Required Skills

• 1-2 years of experience providing IS support.
• Working knowledge of Lotus Notes and LanDesk technologies.
• Proficiency with MS Outlook, MS Office, and Virtual Desktop environments.
• Hands-on experience with Cisco Network Hardware.
• Ability to troubleshoot complex issues and adapt to a changing environment.
• Strong customer service skills with the ability to work independently.

Preferred Skills

• Associates degree or Technical school degree.

Key Skills

Education

Any Graduate